The Camrose Police Service is proud to announce the successful completion of a significant modernization initiative within its 911 communications centre. On August 11, 2026, the Camrose Police Service’s Primary Public Safety Answering Point (PSAP) officially migrated to the Emergency Services Internet (ESInet), marking the final stage of a comprehensive five-year restructuring project designed to enhance emergency communications and service delivery throughout our region.
Over the past five years, the Camrose Police Service has undertaken a substantial transformation of its 911 operations to ensure the highest levels of reliability, efficiency, and service for the communities we serve. This restructuring included:
- Procurement and implementation of a Next Generation 911 call handling system;
- Adoption of nationally recognized standards for police and fire dispatch protocols;
- Construction and development of a fully redundant backup 911 communications facility to ensure continuity of service during emergencies or outages.
The completion of the migration to ESInet represents a major milestone in the evolution of emergency communications services.
The ESInet is an advanced Internet Protocol (IP)-based network specifically designed for emergency telecommunications services and intended for use by interconnected public safety agencies. The purpose of an ESInet is to provide a robust and reliable network infrastructure capable of transporting 911 calls and additional data to i3-compliant Public Safety Answering Points (PSAPs).
ESInet plays a critical role in enabling Next Generation Core Services (NGCS), which are designed to significantly enhance emergency communications beyond the capabilities of legacy 911 systems. Key benefits of this modernized infrastructure include:
- Improved responder safety;
- Faster and more coordinated emergency response;
- Enhanced resilience for rural, remote, and Indigenous communities;
- Economic benefits through infrastructure investment and modernization;
- Alignment with the Government of Canada’s Emergency Management Strategy.
“This achievement represents years of planning, collaboration, and dedication by numerous individuals and partner organizations,” said Inspector Rene Brisson. “Our investment in modern emergency communications infrastructure ensures that our community continues to receive reliable, efficient, and future-ready 911 services.”
Chief of Police John Corbett added, “I am extremely proud of our Communications Centre staff and IT team for their dedication and tireless work in achieving this milestone. Their hard work makes exceptional 911 service possible every day supporting a critical service that our citizens depend on during their most critical moments.”
The successful completion of this restructuring and migration required a significant collective effort. From the procurement and implementation of specialized equipment, to extensive training for 911 personnel, collaboration with telecommunications partners, and the configuration and integration of multiple interconnected systems, the project involved countless hours of planning and execution.
The Camrose Police Service extends its sincere appreciation to the project implementation team, whose expertise and commitment were instrumental in achieving this milestone. We also wish to recognize all members of our 911 communications staff for their resilience, professionalism, and dedication throughout this period of change and advancement.
As emergency communication technologies continue to evolve, the Camrose Police Service remains committed to investing in systems and processes that enhance public safety and ensure reliable access to emergency services for residents and visitors alike.
