The Camrose Police Service is excited to announce the implementation of the Police Priority Dispatch System™ (PPDS™) within its 911 Dispatch Center to better serve the residents they serve in emergency situations. Plans to implement the Fire Priority Dispatch System ™ (FPDS™) are scheduled in early 2025.
With this new system, emergency dispatchers will follow nationally recognized standards and research-based protocols to identify life-threatening situations and to safely prioritize calls for response. The protocols will further improve the services being provided as they guide emergency dispatchers through a series of questions they ask callers in order to identify the problems so they can send the correct help.
Emergency dispatchers will also use the questions to provide responders with accurate information so they can more effectively give care once they are on the scene. Additionally, with the (PPDS™) emergency dispatchers can provide lifesaving and safety instructions to callers before police arrive.
“We are excited to bring in standardized 911 dispatch protocols and software,” said Inspector Rene Brisson. “Our 911 dispatch center serves both the city and county of Camrose. These new tools further enhance our services that our citizens have come to expect, while adding critical lifesaving instructions for those in need.”
The Priority Dispatch System™ (PDS™) includes ProQA® software and/or cardsets, a three-day certification training course for emergency dispatchers, and continual quality improvement benchmarks and training. All emergency dispatchers who work on the new system are certified by the International Academies of Emergency Dispatch® (IAED™) and must recertify every two years, complete 24 hours of continuing dispatch education (CDE) and pass all requirements for IAED recertification.
Proactive quality improvement benchmarks are an important part of the PDS. Use of this system will allow Camrose emergency dispatchers to assess the quality of the care they provide their communities, allowing them to make positive adjustments to training and staff in response to these assessments.
“At the IAED, our goal is to help the emergency dispatcher do their job better,” said Dr. Jeff Clawson, Chair, Rules Committee for the IAED Medical Council of Standards. “This system increases safety and effectiveness for the first responders and creates better outcomes for callers.”
The constantly evolving PDS will help provide the highest standard of care to the community, allowing Emergency Police Dispatchers and Fire Dispatchers to better manage limited resources and increase the accuracy and efficiency of the dispatching process.
The Camrose Dispatch Center receives over 10,000 – 911 calls a year, and over 4,000 police dispatched calls.
With the Camrose Police Service 911 Center’s implementation of this system, residents can have peace of mind that when they call their local emergency number for assistance, highly trained emergency dispatchers will properly handle their needs with timeliness and expert care.
Contact Information
For the Camrose Police Service
Contact: Inspector Rene Brisson
Contact Us
For the International Academies of Emergency Dispatch
Contact: Matthew Miko
Phone: 801-363-9127 ext. 370
E-mail: matthew.miko@emergencydispatch.org
IAED website: www.emergencydispatch.org
For Priority Dispatch
Contact: Wendy Christensen
Phone: 801-363-9127 ext. 325
E-mail: wendy.christensen@prioritydispatch.net
PDC website: www.prioritydispatch.net
